You can filter the display on the service reception by using the tab at the bottom of the window:
You can filter the view by:
Reception - Shows all appointments
'T' Card View - Shows all work booked in but in the a 'T' Card view
Sales Work - shows all Sales Work
Follow Ups - Shows all follow ups that need to be carried out
Estimates - Shows all Bodyshop estimates
Bookings for Approval - Shows all appointments awaiting for approval that have come in through from the online booking facility